Refund policy

We accept returns only for items that are defective, damaged, or incorrect upon arrival. Because our products are sourced and shipped internationally, we're unable to accept returns for reasons such as change of mind, incorrect size selection, or general dissatisfaction with a product that arrives as described.

Eligible for return or replacement:

  • Item arrived damaged or defective
  • Item arrived significantly different from its description (wrong item, wrong color/size affecting function)
  • Item is missing parts
  • Item was never received (with valid proof of non-delivery)

To report an issue, please contact us at contact@e-marketbay.com within 30 days of receiving your item, along with clear photos or videos of the problem. We'll review your claim and offer a refund or replacement in most cases, no physical return is required.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for change of mind, incorrect order selection by the customer, sale items, or gift cards. We also do not accept returns for perishable goods, custom products, personal care goods, or hazardous materials.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU consumer law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Once your claim is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your refund, please contact us at contact@e-marketbay.com.